Troskit Apologizes for Passport Delivery Delays After Customer Outcry

Accra, Ghana - 18 June, 2025 - Troskit, a passport delivery company, has issued a public apology for delays in delivering passports to customers, citing "unforeseen technical issues" as the cause of the disruption.

The company released a statement on June 17, 2025, expressing regret for the inconvenience caused to clients who had taken to social media to express their frustration over missed travel dates and disrupted plans.

According to Troskit, the technical issue affected parts of its processing system, leading to anxiety among customers awaiting vital travel documents. Although the company did not provide details on the nature of the issue, it confirmed that the problem has been resolved. Troskit has assured affected clients that it is working diligently to ensure that all outstanding passports are delivered without further delay.

“Troskit wishes to sincerely apologize to our valued customers for the challenges experienced with the delivery of some passports in recent days,” the company said.

“We are happy to inform you that the issue has since been resolved,” the statement added.

The delays had significant consequences for many Ghanaians, particularly those preparing for academic programs, medical trips, or urgent travel. Some customers reportedly missed visa interviews and flights due to the service interruption. While Troskit has promised to provide reliable and efficient services going forward, many customers are still waiting to see if the company will fulfill its promise of expedited delivery.

The company's apology comes after widespread criticism on social media, with many customers expressing their disappointment and frustration with the delays. Troskit has thanked clients for their patience and understanding but has not indicated whether any compensation or extended service measures will be offered to those most severely affected.

Source: Lead News Online