Late submission of forms delay your 'allawa' - National Service Authority boss

Accra, Ghana - Osei Assibey Antwi, Executive Director of the National Service Authority (NSA), has attributed the delayed payment of National Service allowances to the service personnel's failure to submit required forms on time.

Addressing personnel ahead of their National Service, Assibey Antwi clarified that the NSA is not intentionally delaying payments, but rather, a combination of factors contributes to the delay, including:

- Multi-step approval process from district to national level
- Late form submission by service personnel

“We say that by 15th to 20th of every month, personnel are supposed to present their monthly forms, and by 20th, the District Manager should have uploaded. It then goes to the various regional offices. Then to the accountant who also forwards to the Regional Directors.

“And the Regional Directors have been given a time frame to work on it. When it goes to the head office, it also goes through five offices: the usage office, the audit office, the accountant, and then to the Executive Director. So, you could see the bureaucracy of how these forms are uploaded and worked on.”

He explained that the delayed submission of forms hinders the Ghana Interbank Payment and Settlement Systems Limited (GhIPSS) of the Bank of Ghana from processing and disbursing outstanding allowances.

“So, the problem of delay, we can even say that it comes from most of them not succumbing to, as we have told them to bring their forms on time,” he stated.

Assibey Antwi urged service personnel to submit their forms promptly to avoid delays in payment.

The NSA chief's remarks come as service personnel have been experiencing delayed allowances, sparking concerns and frustrations.

Source: Lead News Online